Refund & Returns Policy – Chunkz
At Chunkz, we handcraft every product with care using premium ingredients — and due to the perishable nature of our pistachio-based spreads and desserts, we are unable to accept returns once an order has been dispatched.
We understand how important trust and satisfaction are when shopping online, and while we can’t take products back, we’ll always do our best to make it right.
💸 Refunds (If Applicable)
In rare situations where there has been a mistake with your order or a product arrives damaged, we may offer a refund or partial refund. Please reach out to our team within 48 hours of receiving your order to report any issues.
📧 Email: team@chunkzchocolate.shop
📷 If possible, include a photo and a short description of the problem to help us investigate quickly.
If your refund is approved, a credit will be applied to your original payment method (e.g. credit/debit card or payment provider) within 3–7 working days, depending on your bank’s processing time.
⏳ Late or Missing Refunds
If your refund hasn’t appeared yet:
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Double-check your bank account or card.
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Contact your card provider – posting times can vary.
Reach out to your bank, as internal processing times may delay the refund appearing.
Still no refund after this? Drop us a message at team@chunkzchocolate.shop, and we’ll help resolve it.
🔖 Sale Items
Only regular-priced items are eligible for refund.
Sale items are final sale and cannot be refunded or exchanged.
🤝 Our Promise
We’re a small but passionate team – and every jar we send is a little taste of the Middle East, made fresh in the UK. While we can’t accept returns due to food safety, we always stand by our product quality and customer experience.
If in doubt, reach out. We're friendly and happy to help.
